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David Deguara United Kingdom (Team Member) Posts 958 Dogs 81 / Races 93 04 Jan 2023 00:41
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Thanks Tony,
If it helps, I am operating via "Google" as well, however I am experiencing the exact same problem if I use - Microsoft Edge or Firefox.
Gary Hutchinson Australia (Verified User) Posts 190 Dogs 3 / Races 0 04 Jan 2023 07:30
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Im using Chrome
Tony Gallagher Australia (Team Member) Posts 5918 Dogs 12963 / Races 40209 04 Jan 2023 17:59
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Hi guys, thanks. Our IT cannot reproduce what you are seeing. They have asked me to get you to try holding the Ctrl and the Shift button down and then press R on your keyboard. Can you please let me know if this has worked.
Ronald George Hunter Australia (Verified User) Posts 4319 Dogs 0 / Races 0 04 Jan 2023 20:24
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Hi Tony, Have tried their suggestion, but it's still the same.
Michael Fitzgerald Australia (Verified User) Posts 714 Dogs 11 / Races 25 04 Jan 2023 22:32
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I have the same problem as described by others, and it started at the same time I began getting (at log in stage) the screen message that;
"greyhound-data (is) checking if the site connection is secure.....greyhound-data.com needs to review the security of your connection before proceeding".
A coincidence?
Sandro Bechini Australia (Verified User) Posts 19488 Dogs 15268 / Races 1856 04 Jan 2023 23:14
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Michael Fitzgerald wrote:
I have the same problem as described by others, and it started at the same time I began getting (at log in stage) the screen message that;
"greyhound-data (is) checking if the site connection is secure.....greyhound-data.com needs to review the security of your connection before proceeding".
A coincidence?
I don't mind that its checking that it is a secure connection at the start of using the site, but whilst using the site I notice it can be deathly slow at refreshing pages
Michael Fitzgerald Australia (Verified User) Posts 714 Dogs 11 / Races 25 04 Jan 2023 23:50
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Sandro Bechini wrote:
Michael Fitzgerald wrote:
I have the same problem as described by others, and it started at the same time I began getting (at log in stage) the screen message that;
"greyhound-data (is) checking if the site connection is secure.....greyhound-data.com needs to review the security of your connection before proceeding".
A coincidence?
I don't mind that its checking that it is a secure connection at the start of using the site, but whilst using the site I notice it can be deathly slow at refreshing pages
Sandro, I also have no problem whatsoever with ensuring the connection's secure, but I was wondering whether the problem of poster's details not being shown and the introduction of ensuring a secure connection are somehow related.
Tony Gallagher Australia (Team Member) Posts 5918 Dogs 12963 / Races 40209 05 Jan 2023 05:07
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Michael Fitzgerald wrote:
I have the same problem as described by others, and it started at the same time I began getting (at log in stage) the screen message that;
"greyhound-data (is) checking if the site connection is secure.....greyhound-data.com needs to review the security of your connection before proceeding".
A coincidence?
Hi Michael, Thanks for the input. The security has been put on due to bots trying to hack the website, it has not affected me but it may be the reason some members are having this problem. I will get out IT to investigate.
David Deguara United Kingdom (Team Member) Posts 958 Dogs 81 / Races 93 05 Jan 2023 08:43
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Tony,
Now that Michael mentions it, I started experiencing the problem at precisely the same time as well, so perhaps it is connected in some way?
By the way, pressing the Ctrl + Shift + R keys had no effect.
Tony Gallagher Australia (Team Member) Posts 5918 Dogs 12963 / Races 40209 05 Jan 2023 09:07
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Thanks David, it sounds like we are onto something. I am really sorry you guys are experiencing this problem.
Tony Gallagher Australia (Team Member) Posts 5918 Dogs 12963 / Races 40209 05 Jan 2023 19:29
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The security check has been turned off. Has this fixed the problem?
David Deguara United Kingdom (Team Member) Posts 958 Dogs 81 / Races 93 05 Jan 2023 20:24
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Unfortunately not Tony, still encountering the same problem.
Tony Gallagher Australia (Team Member) Posts 5918 Dogs 12963 / Races 40209 06 Jan 2023 06:03
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Ok mate, we know it's not the browser or the security setting. I will let our IT know. Is the rest of the website except for the forum working ok?
Gary Hutchinson Australia (Verified User) Posts 190 Dogs 3 / Races 0 06 Jan 2023 06:39
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Exactly the same for me So when i post this reply, I can see all the other posts and the posters names (as it normally is) When i go to view another thread ,it reverts to not showing the posters names I too get the extra security message as i log in I have no trouble with using the rest of the site, other than the poster name issue
Michael Fitzgerald Australia (Verified User) Posts 714 Dogs 11 / Races 25 06 Jan 2023 07:35
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Tony.
What security do you have about the credit card details I've given to be a paid-up member of this site?
If your "I.T." people can't fix a simple problem like this I'm a bit worried about having all my bank details disclosed to a third-party site.
I hope your "gurus" are not based in India, or thereabouts.
I'm keen to know Tony, and reassurance, or otherwise, would be reassuring; or not.
David Deguara United Kingdom (Team Member) Posts 958 Dogs 81 / Races 93 06 Jan 2023 10:30
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Tony,
I have checked the site (being "logged in" and "logged out"), and as far as I can tell the remainder of the websites options/fields are operating fine and as intended, it only seems to be the Forum section (All topics), that is being problematical.
Tony Gallagher Australia (Team Member) Posts 5918 Dogs 12963 / Races 40209 06 Jan 2023 10:52
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Thanks David. Tomorrow I will get the IT to do a reboot on the forum file in the database.
David Deguara United Kingdom (Team Member) Posts 958 Dogs 81 / Races 93 06 Jan 2023 11:07
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Thank you Tony, hopefully that will rectify the problem(s).
Typical, with regards my previous post, the one place I didn't thoroughly check was - "Tracks", and it would appear (for me any way), that this section isn't functioning properly either.
If I click on the Country tab(s) it just gives me the information regarding that country but does not show me the track listings (as per below examples),.
If I search for a particular dog, then click on it's races, and in turn click on a track that it raced, then that tracks information does appear, giving me access to that tracks particulars e.g. - About, Track Records, Fast Times, and Trap Statistics, however, if from here I try and click on the countries listed above again, it simply reverts back to that countries information page, again with no track listings.
William Porterfield United Kingdom (Verified User) Posts 18 Dogs 0 / Races 0 06 Jan 2023 14:55
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Thats exactly the same problems im having.
Michael Fitzgerald Australia (Verified User) Posts 714 Dogs 11 / Races 25 07 Jan 2023 07:01
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Tony.
Any response regarding the credit card issue I mentioned.
I had a hard time logging in today because it kept saying "too many connections to this site" - and the screen went blank.
Do you have questions about greyhound racing?
